Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM automation system, aimed at helping businesses improve how they track leads, ...

Canopy, the leading practice management platform for accounting firms, releases Smart Intake, a native solution for client ...

Ambient, agentic AI introduces a new paradigm: intelligent technology that adapts to your team, not the other way around.

Today’s CRMs do more than store information. They generate momentum. When enhanced by AI, a CRM system becomes a strategic operating system—one that can: • Streamline workflows and reduce manual input ...

Multiple former Qantas call centre managers who spoke to Crikey identified the company’s decade-long program to ship the ...

David Nelkin shares the secret of turning enquiries into lifelong patients – and why it might be the missing piece in your ...

To tackle volatile global markets, IT needs to invest in innovative technolgies and outsource legacy IT management ...

There’s been a steady stream of concern across the sales industry that artificial intelligence may eventually replace human salespeople. A Gartner report even found that 75% of B2B sales organisations ...