The 311 app was first launched in 2013 and, in 2018, was upgraded and renamed Our Dallas Mobile App. The city unveiled the 311 online portal the same year. This upgrade will change the mobile app ...

Dallas Park and Recreation Board member Rudy Karimi commented on Quiroga’s post with step-by-step instructions for requesting speed cushions: “Step 1: open a service request on Dallas 311 ...

Still, 311 needs an overhaul, and we hope Tolbert’s consolidation succeeds in improving this crucial city service. Although the city points to a 57% satisfaction rate with 311 based on the most ...

311 online portal and app will be offline from 7 p.m. to 6 a.m. Sunday for a redesign, and Dallas Water Utilities’ payment system will also be down for maintenance.

The city of Dallas says it will look at 311 service requests to help identify hotspot locations for homeless encampments and deploy mental health and housing resources for individuals.