Through the automation of administrative tasks and approval-based workflows, CPQ tools can streamline sales pipelines. However, they have a role to play in customer retention as well as acquisition.

Car insurance quote vendor Polly sees potential in Driven Data analytics, rising interest rates Company making inroads with large auto dealership groups, major F&I providers, COO says.

Ashish Hota revolutionizes Quote-to-Cash with AI, enhancing workflows, enabling subscriptions, and transforming data center revenue and customer experiences.

Arista Networks, Inc. ANET reported strong second-quarter 2025 results, with revenues and adjusted earnings soaring year over ...

Advanced data analytics enables insurers to track each stage of the funnel in real time—uncovering customer needs, behavioural patterns, drop-off points, distributor performance, quote-to ...

The integration of AI in customer service isn’t about choosing between technology and humanity—it’s about using machine intelligence to strengthen human relationships.

The Gist Data-driven strategies. Increasing customer experience demands industrialized, accessible data. AI-powered insights. Generative AI's rise emphasizes democratizing data for all employees.

These personas work for us. Your customer data can lead you to create the personas that matter most in your customer base. We categorized our implementations into four different personas.

An AI-driven contact center can put information about every interaction at the agent’s fingertips in real-time for holistic and personalized customer engagement.

“Data-Driven Thinking” is written by members of the media community and contains fresh ideas on the digital revolution in media. Today’s column is written by Lizzy Foo Kune, VP and analyst at Gartner, ...