Shark Finesse, a UK-based leader in customer value management software and services, is transforming how businesses engage with customers through its augmented, AI-powered platform.

Leaders who successfully embed customer-centric thinking throughout the supply chain foster greater agility, resilience, and long-term customer loyalty. Personalization at scale within B2B supply ...

For years, customer lifetime value (CLV) has served as a guiding metric for brands focused on building meaningful, high-value customer relationships. But those numbers are becoming harder to pin down.

AI innovation shifts the sands of the customer engagement game as AI’s role crystallizes in forms injected throughout the marketplace.

Value Wins Customers Over Customers are increasingly seeing FWA as better value than fiberoptic and cable internet. At $72, the average monthly cost of wireless internet is nine dollars per month ...

That’s why Comcast is focusing on more simple and transparent packaging, while continuously looking for ways to maximize customer value. The provider has launched a new five-year price guarantee ...

Grammarly has raised $1 billion in non-dilutive financing from General Catalyst to expand its artificial intelligence (AI) offerings, aiming to grow into a comprehensive productivity platform, the ...

The investment comes from General Catalyst’s Customer Value Fund (CVF), a capital pool that helps late-stage startups with predictable revenue streams deploy new funding specifically to growing ...

Sirion Recognized as a Customers’ Choice in 2025 Gartner® Voice of the Customer for Contract Life Cycle Management Report for Third Consecutive Year ...

90% of Canadians say that a bank’s customer experience is as important as – or more important than – its products and services. Canadian consumers largely approve of their banks ...