For companies deploying these systems in customer-facing roles without human ... ordered to honor a refund policy invented by its own chatbot. In that incident, Jake Moffatt contacted Air ...

Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription cancellations. This incident highlights the risks of over-reliance on AI in ...

Meta, Google, and OpenAI allegedly exploited undisclosed private testing on Chatbot Arena to secure ... for deployment — from chatbots and customer support to code generation and document ...

Most companies use different vendors to run different parts of their business, such as customer management, finances, payroll and social media. To do this, they share access to customer data with ...

The tech giant said it would make its Gemini chatbot available to children next week, and warned families in an email about the changes. By Natasha Singer Natasha Singer has covered children’s ...

SAN FRANCISCO, April 9 - Verizon (VZ.N), opens new tab said an AI assistant for the company's customer service representatives built using Google (GOOGL.O), opens new tab models had cut down on ...

An Illinois restaurant owner was caught on video closely following a customer down the street and chastising them, furious that they didn’t leave a tip on their $20 meal. The heated showdown ...

If you are an HDFC Bank credit card customer, you can reach out to the customer care through various means provided by the bank. It is important to note that in case of any dispute regarding your ...