The PSC announcement does not cover the significant progress NYSEG and RG&E have seen in their customer service metrics since 2022: Increasing our percentage of calls answered in 30 seconds by 30 ...

The Customer Relief Fund will provide one-time grants of up to $500 for qualifying low- to moderate-income customers, and $1,000 for nonprofit organizations in northern Illinois.

Freshworks is rolling out the Freddy AI Agent Studio, an integrated set of capabilities to uncomplicate how customer service teams build, test, and launch AI Agents in minutes by a support team ...

In a recent meeting, Chief Commercial Officer Judson Althoff told employees that a customer with more than 1 million Microsoft 365 licenses will be adding Copilot, according to people who attended ...

Tech Major data breach exposes 86M AT&T customer records, including social security numbers — here’s how to know if you were affected By Brooke Steinberg Published June 10, 2025, 10:06 a.m. ET ...

China is tapping an often overlooked pool of funds worth 10.9 trillion yuan ($1.5 trillion) to salvage its housing sector, offering people an alternative to bank mortgages.

SACRAMENTO, Calif. — Two demonstrations in support of immigrants’ rights converged in Sacramento on Monday. One of the protests in solidarity with anti-Immigration and Customs Enforcement ...

Originally released on the dark web in 2024, the repackaged data includes names, dates of birth, phone numbers, email addresses, street addresses, and social security numbers.

A Utah woman thought she paid a pro to help prepare her taxes. Instead, she says she nearly lost thousands of dollars to someone posing as a Venmo customer service representative.

Adidas confirms a data breach through a third-party vendor, affecting customer data like names and emails, but it assures no financial information was compromised.

Send a tip to our reporters Site feedback: Take our Survey By Alexander Weber and Slav Okov June 4, 2025 at 7:04 AM EDT Updated on June 4, 2025 at 9:40 AM EDT Save ...

The Daily Show unveiled its latest fake service: racial support pilots known as White Flight, with Jordan Klepper as its poster pilot.