We recently published a list of Top 11 Trending AI News And Wall Street Ratings. In this article, we are going to take a look ...

Hexaware Technologies Ltd, launched its IPO for subscription starting on February 12. By the second day of bidding, the ...

Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Researchers measured gains and trade-offs from human customer service reps using an AI assistant. One big win? Fewer angry ...

Consumers are changing the way they want to buy. And top brands are leaning into those changes to retool and invigorate the ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

Globe contributing writer Mike Ward argues that poor training and a lack of in-person social interactions are causing ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Infrastructure and maintenance was cited by 22.9 per cent of WSSPs as a factor in water distribution. Other factors cited ...

The Bangladesh Bank has formed a five-member committee to provide policy support to borrowers with outstanding loans exceeding Tk50 crore, who have been impacted by the Russia-Ukraine war, floods, and ...