The PSC announcement does not cover the significant progress NYSEG and RG&E have seen in their customer service metrics since 2022: Increasing our percentage of calls answered in 30 seconds by 30 ...

Freshworks is rolling out the Freddy AI Agent Studio, an integrated set of capabilities to uncomplicate how customer service teams build, test, and launch AI Agents in minutes by a support team ...

In a recent meeting, Chief Commercial Officer Judson Althoff told employees that a customer with more than 1 million Microsoft 365 licenses will be adding Copilot, according to people who attended ...

Tech Major data breach exposes 86M AT&T customer records, including social security numbers — here’s how to know if you were affected By Brooke Steinberg Published June 10, 2025, 10:06 a.m. ET ...

SACRAMENTO, Calif. — Two demonstrations in support of immigrants’ rights converged in Sacramento on Monday. One of the protests in solidarity with anti-Immigration and Customs Enforcement ...

Originally released on the dark web in 2024, the repackaged data includes names, dates of birth, phone numbers, email addresses, street addresses, and social security numbers.

A Utah woman thought she paid a pro to help prepare her taxes. Instead, she says she nearly lost thousands of dollars to someone posing as a Venmo customer service representative.

Adidas confirms a data breach through a third-party vendor, affecting customer data like names and emails, but it assures no financial information was compromised.

The euro zone is set to continue its eastward expansion after Bulgaria was deemed ready to become the currency bloc’s 21st member. The European Commission recommended on Wednesday that the Black ...

The Daily Show unveiled its latest fake service: racial support pilots known as White Flight, with Jordan Klepper as its poster pilot.

Deel alleges that one of Rippling’s employees "spent six months impersonating a legitimate Deel customer to gain unauthorized access to Deel’s systems to meticulously analyze, record, and copy ...

A recently disclosed data breach at Coinbase has been linked to India-based customer support representatives from outsourcing firm TaskUs, who threat actors bribed to steal data from the crypto ...