The chatbot never sleeps: Customer service is all about convenience, which includes 24/7 customer support. A cost-efficient, yet powerful way to provide basic support is through the never-sleeping ...

In an increasingly competitive global economy, providing excellent customer service can be a key factor to set your small-to-medium-sized business (SMB) apart from your competition. According to ...

Decagon, a two-year-old AI startup helping companies cut customer support costs, is in talks to raise $100 million at a $1.5 billion valuation, according to Forbes, which cites multiple sources ...

LogMeIn Inc. is the latest enterprise tech firm to jump on the chatbot bandwagon. The publicly traded remote access provider today announced that it’s acquiring Israeli virtual assistant maker ...

Customers would rather chat with a bot than wait for an hour on hold. Here is how your small business may benefit from use of chatbots.