Former IFK Goteborg head coach Jens Berthel Askou says he is "hungry for success" after being named the new Motherwell manager.

Pavilion Payments, a leading omnichannel payment solutions provider in the gaming industry, is pleased to announce the appointment of Brock Moorehouse as Vice President of Customer Success.

CHICAGO — Convenience Store News will bring the convenience store industry together this fall to celebrate 100 established and emerging female leaders at the 12th annual Top Women in Convenience ...

For executives looking to elevate their customer experience strategy, integrating communications into the core customer success framework should be a priority.

It’s well known that understanding your boss’s priorities is crucial for career success. Yet many professionals find themselves guessing what their manager really wants or needs. The result ...

From enhancing customer experience to accelerating research and development, organizations across industries share stories of AI successes CHICAGO — Nov. 19, 2024 — Some of the world’s largest and ...

A fractional customer success leader can help you work through problems and drive positive change well before your first full-time hire.

IFS is one of a handful of vendors that has linked pre-sales business value assessments to post-sales customer success metrics, sharing KPIs with customers to track whether the tech is delivering the ...

A bank manager in New York, 43-year-old James Gomes, has been sentenced for stealing money from a customer even after the man died.

Agency can free up time in the customer success manager’s workday by handling tasks such as scheduling, follow-ups, note-taking, customer onboarding, and meeting preparation.