Conversion Rate: This is the big one for many businesses. It measures how many social media users completed a desired action, ...

The Customer Success Festival, hosted by the Customer Success Collective, will take place on May 21-22, 2025 in Las Vegas. This two-day event will bring together leading minds in customer success ...

It’s no secret that many technology companies have changed the way they approach customer experience and success. With the end of ZIRP (zero interest rate policy) in 2022 and 2023, budgets are ...

“Airlines will likely have a tougher year this year, economically, but the key to their longer-term success will be how well they manage economic headwinds without compromising on customer ...

LinkedIn’s Accelerate ad campaigns can improve cost per action by up to 42%, according to data from the professional social network. They do that by maximizing results with AI-powered targeting, ...

Yes, you read that correctly. By doing so, "You get an opportunity to recover from the failure and save the customer," states the infographic. "Second, a convenient process has a positive impact on ...

MCLEAN, Va.--(BUSINESS WIRE)--CrossCountry Consulting, a leading business advisory firm, announced today that they were awarded the Customer Success Partner of the Year - North America at the ...

Artificial intelligence will affect jobs traditionally held by women at a higher rate than those held by men, reveals new research. Find out more ...

Rite Aid won court approval to run an expedited process to sell customers’ prescription information to rival pharmacies as the bankrupt firm prepares to unload or close its stores. The sale ...

Tapping into the growing industry of artificial intelligence isn’t just a want for businesses today—it’s also essential to helping businesses grow and reach higher levels of success.

Last year, Florida A&M University’s School of Nursing achieved a 93 percent pass rate on the national licensure exam, not only surpassing many similar institutions but also exceeding the ...

TikTok Inc. isn’t fulfilling a European Union requirement meant to protect consumers from scam advertisements, putting the company at risk of a fine, the bloc’s executive arm said in a ...