A recent infographic (below) covers highlights from the conversation and provides advice on how B2B brands can effectively connect with customers by leveraging LinkedIn. Specifically, the piece ...

and how to lead customer success initiatives. In partnering with LinkedIn to create the certificate, ChurnZero joins brands including Microsoft, Twilio, and Zendesk who have endorsed and are part ...

There are 10 principles at the heart of any effective customer strategy ... companies can position themselves for future customer success. For more insight, read “10 Principles of Customer ...

On completion, users receive a digital certificate and badge to highlight their credentials officially on LinkedIn and within their companies. Nearly 1,000 customer success professionals have ...

That means that any company can ride the wave of Facebook Messenger’s success and huge audience to use a chatbot to engage with the customer in any way they want. Since then, tens of thousands ...

Yes, you read that correctly. By doing so, "You get an opportunity to recover from the failure and save the customer," states the infographic. "Second, a convenient process has a positive impact on ...

It has more than 400 customers, including LinkedIn, Verizon ... and is used by nearly 200 publicly traded companies for customer success, customer education, and community management.

Here's Some of Their Best Advice. How to Develop a 'C-Suite Mindset' for Success, From 5 Leaders Who Have Done It I Trusted the Wrong Marketing Metrics for Years — Here's What I Track Now ...