Over the past year, new GenAI-powered applications have also been added to support industry-specific customer self-service (Talkdesk Autopilot™ solutions for retail, banking, and healthcare ...

Lightspeed Retail is a cloud-based POS system for ... Lightspeed offers exceptional customer service for all plan tiers. It includes 24/7 chat support, everyday phone support from 3 a.m. to ...

The retail industry has ranked the worst for customer service, after a new report scored it just 51.4 out of 100 and revealed customers spend over 11 minutes waiting to reach customer service teams.

In retail, where employees need to provide great customer service, the leadership style of managers can significantly affect workforce morale and the customer experience. We’ll look into four primary ...

A Dania Beach tech firm is helping businesses achieve impressive self-service rates, transforming how retailers handle customer inquiries across multiple communication channels. How AI paves way ...

You wanna know who the true heroes of the world are? Retail clerks and customer service reps. I'm in awe of anyone who can deal with the general public on a day-to-day basis and not commit murder ...