The report, The Forgotten Frontline: Closing the Gap in Engagement ... employees and suggests that at least some unruly or aggressive behavior from customers is motivated by discrimination. “From ...

How Do Top-Performing Businesses Foster Innovation in their Management Approach? In a world where innovation is the ...

“With the help of AI, companies can gather insights into individual customers' behavior, preferences, and needs in real time, ...

Customer Contact Week (CCW) 2025 will take place from January ... Master Omnichannel Engagement for Seamless Customer ExperiencesOnline Bridge the gaps between channels and create customer ...

IBS Intelligence (IBSi) is the world’s only pure-play Financial Technology focused research, advisory, and fintech news ...

First Jointly Developed AI Agent Helps Customers Maximize Cisco Investments and Boosts Productivity   News Summary: Powerful Partnership: The first of several AI agents being developed by Cisco with ...

Here’s how we’ve cultivated an environment at Kipu Health where talent thrives, careers soar, and innovation fuels our ...

Roy Lunt, owner of Hancock’s Jewellers shared, “We recently had a customer come in that ... and soft drinks selection. This new engagement ring service is offered on a complimentary basis ...

With thousands of press releases published each week, it can be difficult to keep up with everything on Cision. To help journalists and consumers stay on top of the week's most newsworthy and popular ...

Elon Musk’s team has descended on an already understaffed Social Security Administration, which now faces further workforce ...

LinkedIn might be best known as a business-brained social media platform, but the service offers a LinkedIn Learning program ...

By researching companies active in your market or niche, you can identify market gaps, avoid common pitfalls, and most ...