A new report from Indeed reveals that tech job postings in July were down 36% from early 2020 levels. While AI is a factor, ...

This article argues for a paradigm shift in the use of AI in marketing: Efficiency should not be the primary goal of AI ...

Welcome to WilmerHale’s bulletin on recent trade secret case law and relevant news items. We’ve affectionately nicknamed it “Readily ...

Councillors have voted to make the controversial four-day working week at South Cambridgeshire District Council permanent.

Gearey: What the new public service survey found in 4 key departments GAC, CBSA, IRCC and Finance must function at the top of their game if government policies are to succeed. Clearly, there's ...

South Cambridgeshire district council became the first local authority to trial staff working 80per cent of their contracted hours for full pay as long as they maintained full productivity.

Rogers Communications Inc. RCI-B-T has ended its contract with an external customer-service company, resulting in hundreds of job losses as the telecom giant embraces digital tools, according to ...

Canadian consumers are still unsure about agentic AI but hope it can eliminate long customer service wait times, according to a survey commissioned by Salesforce, the cloud-based CRM software company.

Weirdly, many of the customer-service and dealership workers I spoke with seemed to forget the whole premise and suggested I resume driving the car. “Would you put your kids in it?” I’d ask.

Con Edison asks entire NYC customer base to conserve energy as heat wave worsens The company said it is also reducing voltage in certain neighborhoods to maintain reliability.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

A FleetOwner survey illustrates how industry readers view the government renewed English language proficiency enforcement. Respondents overwhelmingly support ELP in out-of-service criteria but ...