The best customer service interview questions and answers depend on your industry, the skill level of the customer service representative, and their unique experiences. It’s all about carefully ...

Sales reps reach out to prospects to earn new and repeat business. Customer service reps help existing customers when they have questions or ... and it's the rep's job to solve whatever problem ...

Customer service should be a single-step process for the consumer. If a customer calls a helpline, the representative should ... by phone that answer as many questions or resolve as many problems ...