New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Rochester Gas & Electric and New York State Electric & Gas are among the utilities fined by the state for failing to meet ...

New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching opportunities - amplifying human decision-making without replacing it. GAINESVILLE, FL ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Discover the five elements of performance management: goal setting, continuous feedback, employee development, performance evaluation, and recognition.

Organizations can obtain Zoom licenses directly from Zoom or from FORTÉ, providing flexibility in managing their collaboration solutions. With 40 U.S. locations, FORTÉ specialists deliver immediate, ...

QinetiQ is a key defence partner for the UK, US, and Australia, positioned to benefit from rising NATO and AUKUS defence ...

A survey of over 45,000 consumers across 15 countries placed iA Financial Group at the top of Canada’s auto insurers, ...

Home Credit Philippines is at the forefront of using artificial intelligence to drive innovation in its collections contact ...