The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

Customer service hours have been reduced at Brighton and Hove libraries as not enough staff are available.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Reality Check Customer service workers are some of the most threatened by AI automation, and a lot of corporate leaders are more than happy to let those workers lose their jobs.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

TROY, Mich.: 14 March 2024 — While customer satisfaction with the dealer service experience has rebounded this year, dealers continue to grapple with parts and labor shortages that are fueling longer ...

Customer service can be measured in many ways, from responsiveness, resolution time, and success of the resolution. Below are some key examples and lessons that can improve your customer service.

Finding the right bank for you isn’t just about fees and interest rates. These banks set the gold standard for customer experience.

Copilot in Dynamics 365 Customer Service helps employees deliver faster and more focused customer care.