A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Nuvem, a tech-enabled pharmacy service for community health providers, announced the addition of four seasoned executives to ...

Mbale, Uganda | THE INDEPENDENT | Housing Finance Bank has reaffirmed its commitment to building strong, community driven ...

Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Sutanjani expressed frustration with Zomato’s customer support, calling it “nearly impossible” to connect with a human representative and criticising the company’s reliance on email communication ...

NiCE (Nasdaq: NICE) today announced the winners of its 2025 International CX Excellence Awards, honoring organizations from ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

Loyalty remains a strategic priority for retailers, but traditional approaches are no longer enough. That’s according to the ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...