Rocket CRM, a U.S.-based provider of customer relationship management software, has officially launched its enhanced CRM ...

A study reveals that people exhibiting customer courtesy boost self-esteem and performance among workers, improving overall ...

Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Nuvem, a tech-enabled pharmacy service for community health providers, announced the addition of four seasoned executives to ...

Mbale, Uganda | THE INDEPENDENT | Housing Finance Bank has reaffirmed its commitment to building strong, community driven ...

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Commercial vehicle aftermarket success depends on trained tribal knowledge and parts training to serve commercial customers better.

Loyalty remains a strategic priority for retailers, but traditional approaches are no longer enough. That’s according to the ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Sponsored content Paul Sims, head of self storage at Le Gallais Self Storage, tells Emily Moore why customer service sits at ...

Customers notice the cracks between your teams. The solution: align internally to reduce friction, earn trust and grow ...