Consumers Demand Fines for Long Hold Times in the contact centre , 8x8 Survey Finds with 62% of Brits say companies should be ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

Diners are feeling the pinch of inflation but expectations for digital engagement and personalised service are at an all-time ...

That’s why we continue working diligently to research and evaluate traditional TV services, helping our readers find the best ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...

This year, Ford, Toyota, and Nissan have emerged as the top three performers in the country. The Blue Oval led the overall ...

Many distributors have untapped opportunities to market and sell services that larger companies like Amazon and even OEM ...

As part of its ongoing efforts to elevate government services and institutional performance, the General Secretariat of the ...

AI and luxury: how artificial intelligence will transform the customer experience and redefine the standards of personalised ...