Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...

The personalized customer ... experience to be seamless,” Martin says — especially when they share their information or interact with a brand. According to Forbes Research’s 2024 AI Survey ...

All Nippon Airways (ANA), has been recognized for its exceptional service, receiving two top honors at the World Airline ...

The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs. DUBLIN--(BUSINESS ...

Diners are feeling the pinch of inflation but expectations for digital engagement and personalised service are at an all-time ...

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer ... service in the past year. Of those, more than half said they were extremely or very upset by the ...

Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, has been named to the AIFinTech100 list for 2025. Selected by a panel of industry experts and analysts, ...

The report was based on data from a survey of 1,001 people in the United States age 18 years or older who are employed in office environments. Some 15% of workers say a bad customer service experience ...

This year, Ford, Toyota, and Nissan have emerged as the top three performers in the country. The Blue Oval led the overall ...

Air Transat has been named the World's Best Leisure Airline at the 2025 Skytrax World Airline Awards for the seventh time, ...

Spusu, Mozillon, Honest Mobile and Superdrug are just some of the smaller networks with low prices and handy extras worth ...