The foundation: knowledge quality and ownership. At the heart of any effective agentic AI system lies one asset: ...

The Social Security Administration (SSA) today announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes.

CR explains how car recalls work, how to get get a free repair, and how to deal with problems. Includes timeline of major car ...

Businesses across the U.S. are embracing AI and automation to power faster, more personal, and more efficient customer ...

Customer Contact Week (CCW), the leading event series dedicated to advancing the customer service industry, announces its final CCW event of 2025, taking place from October 22-24 at Omni Nashville. As ...

Enter AnyDesk, a global leader in secure, high-performance remote desktop access, now seamlessly integrated into both Freshservice and Salesforce. These powerful integrations transform traditional ...

The Microsoft co-founder’s stint in customer service was a publicity stunt, but also a good reminder to leaders to spend more ...