Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

FWD Insurance continues to advance its customer service capabilities through the integration of generative AI technology into its Voicebot and Chatbot systems. This enhancement improves operational ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last ...

Air Canada was penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model analyze customer service conversations without consent. These cases have ...

Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own company’s name for an insult. In a LinkedIn post published last ...

customer service chatbot. 2 months ago; Army & Air Force Exchange Deploys AI-Powered Customer Service Chatbot. The Army & Air Force Exchange Service (AAFES), a retailer serving American soldiers, ...

I will admit, an AI Rickrolling a human completely off its own digital back has a certain appeal, and I'm willing to suspend some disbelief in the hope that maybe this customer service chatbot ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers ...

On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers ...