Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

FWD Insurance continues to advance its customer service capabilities through the integration of generative AI technology into its Voicebot and Chatbot systems. This enhancement improves operational ...

Instead of navigating the complex AI landscape alone, seek a trusted partner with expertise in AI and small business ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last ...

According to Verizon, the new AI chatbot can quickly complete complex tasks that typically require a human service representative. The company has “worked very closely with Google” to prevent ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

AI chatbots like ChatGPT and Gemini enhance daily tasks, but effective prompts are crucial for quality responses. Here is a ...