Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...

AI chatbots like ChatGPT and Gemini enhance daily tasks, but effective prompts are crucial for quality responses. Here is a ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Amazon is working on Q Business Suite, a unified platform for data analysis and work automation, according to internal ...

Zong OZ transforms customer service with AI-powered support, offering instant help through My Zong app and other official ...

At this juncture, “chatbot” has become common speak with customer service technology — a generic term used to describe just ...