Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Late last year, the company hired Kelly Steckelberg - who was the chief financial officer of Zoom Communications Inc. (ZM) when the video-conferencing company went public in 2019 - to be its CFO, seen ...

ID Privacy's BDC Pro redefines the last-mile of dealership AI engagement with persistent-memory AI agents that speak, remember, and act across voice, SMS, email, social, and web conversations.

Build a more profitable business than your rivals by using integrated tools for sales, content, and customer outreach.

Salesforce continues to deliver strong results, highlighted by resilient revenue growth and a committed share repurchase ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

ServiceNow NOW and Salesforce CRM are leading workflow automation platforms, helping enterprises streamline operations ...

To close July, ID Privacy AI  upgrades its flagship platform, BDC Pro. The company said the enhancement makes its tool the ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Although AI's growth trajectory signals immense opportunity, it also magnifies the peril of poor data quality when planning ...

To become a truly indispensable asset to an organization, marketing operations professionals should master these seven ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?