Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

Late last year, the company hired Kelly Steckelberg - who was the chief financial officer of Zoom Communications Inc. (ZM) when the video-conferencing company went public in 2019 - to be its CFO, seen ...

ID Privacy's BDC Pro redefines the last-mile of dealership AI engagement with persistent-memory AI agents that speak, remember, and act across voice, SMS, email, social, and web conversations.

Build a more profitable business than your rivals by using integrated tools for sales, content, and customer outreach.

Big-name bidders, strategic reviews, and PE exits define an active, high-stakes M&A market so far this summer.

Salesforce continues to deliver strong results, highlighted by resilient revenue growth and a committed share repurchase ...

Cyber hackers have stolen personal data from a majority of insurance firm Allianz Life's 1.4 million customers in the US.

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

ServiceNow NOW and Salesforce CRM are leading workflow automation platforms, helping enterprises streamline operations ...

To close July, ID Privacy AI  upgrades its flagship platform, BDC Pro. The company said the enhancement makes its tool the ...

According to the latest study from BCC Research, "Cloud Computing Technologies: A Global Outlook" is expected to grow from ...