Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...

Salesforce, Inc. (NYSE:CRM) is included among the 11 Innovative Dividend Stocks to Buy Now. Salesforce, Inc. (NYSE:CRM) was ...

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

ServiceNow NOW and Salesforce CRM are leading workflow automation platforms, helping enterprises streamline operations ...

ID Privacy's BDC Pro redefines the last-mile of dealership AI engagement with persistent-memory AI agents that speak, remember, and act across voice, SMS, email, social, and web conversations.