Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with new automation capabilities that aim to help businesses improve customer ...

Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

ServiceNow NOW and Salesforce CRM are leading workflow automation platforms, helping enterprises streamline operations ...

Salesforce, Inc. (NYSE:CRM) is included among the 11 Innovative Dividend Stocks to Buy Now. Salesforce, Inc. (NYSE:CRM) was ...

CRM is still one of the most important keys to customer-centricity. And still, even with strides in innovation, CRM faces some of its most relentless hurdles.

In all this time, you could reasonably say that the CRM community was working to optimize the customer and the way the customer worked within its service paradigm. About a couple of years ago it ...

In the age of a CRM evolution, an age that is defined by digitalization, disruption, automation, and predictive behavior--customer service plays a key role in your CRM story. Discover 3 things to ...

Briefing Paper Sponsored by ServiceNowBeyond CRM: Rethinking Customer Service in a Connected, Digital Age A new approach is needed, one that is effortless, digitally optimized, and capable of ...

Briefing Paper Sponsored by ServiceNowBeyond CRM: Rethinking Customer Service in a Connected, Digital Age Customer service is at an inflection point, in both the business-to-consumer and business ...

The Amazon Metaphor As cities become more sophisticated with 311, inevitably they speak about Amazon, the giant online retailer, as a metaphor of what public customer service can become.

A complete CRM solution will have to engage cutomers, negotiate business transactions, fulfill orders and ensure customer satisfaction. Written by Lim Fung Meng, Contributor March 20, 2001, 1:15 a ...