The Trump administration is ramping up its feud with the judiciary even as the courts fire back, accusing the executive branch of defying court orders. On Tuesday, a federal judge in Maryland … ...

In a LinkedIn post on Thursday, Sarah Wight, a lawyer and vice president for the company, confirmed that LinkedIn did not disclose customers' private messages for AI training. "We never did that ...

The U.S. Postal Service was sharing the postal addresses of its online customers with advertising and tech giants Meta, LinkedIn and Snap, TechCrunch has found. On Wednesday, the USPS said it ...

Microsoft's LinkedIn has been sued by Premium customers who said the business-focused social media platform disclosed their private messages to third parties without permission to train generative ...

Read Full Bio. Nancy Chen. April 7, 2023 / 8:10 PM EDT / CBS News Tech to blame for worsening customer service? Is technology to blame for worsening customer service? 02:00.

Customer analytics is a process that unlocks invaluable insights into what makes your customers tick. Among many functions, it helps you develop features, products and services that you know your ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

Customer retention leads to higher profits. Increases in customer retention can boost profits significantly. According to one widely cited calculation, increasing retention by 5 percent can boost ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Your customer service team interacts directly with your customers, especially when they have a problem. As a result, they’re a crucial part of driving customer satisfaction and building brand ...