In some cases, an airline might have a bank of phones at an airport dedicated to customer service when there are delays or flight cancellations. If you would rather call, make sure you have the ...

Chaos erupted at Raleigh-Durham International Airport in North Carolina when two Frontier Airlines representatives screamed at a paying customer and barred him from checking in for his flight. The ...

Sky, the owner of Sky News, has announced 2,000 jobs at its customer service centres are at risk. The company said its proposals, including the closure of three UK sites, would affect 7% of its ...

The American Customer Satisfaction Index Travel Study for 2025 was based on 16,771 completed surveys, contacted via email from April 2024 through March 2025 with customer chosen at random.