As part of its digital development push, Finnair has recently begun using Salesforce Agentforce to offer customers a more ...

AI has been touted as a great way to make customer-service call centers ... "I'm boom talking with a human agent," he wrote. Read next BI Tech Memo An icon in the shape of an angle pointing ...

That theory isn't too far-fetched. According to a report by Gartner, worldwide spending on conversational AI technology in customer service centers for 2023 is projected to increase by 16.2% from ...

A Meta customer service agent working for third-party firm Teleperformance ... Read next BI Tech Memo An icon in the shape of an angle pointing down.

Frustrated by protracted waits to get a customer service agent on the phone? Help may be on the way in the form of conversational chatbots. These computer programs, powered by the technology ...

Empathy pairs with active listening because it means the customer service agent is hearing what the customer is saying without any preconceived notions or judgments. It focuses on recognizing ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from Newark, New Jersey, to Tel Aviv, Israel, around Christmas ...

According to a report from Salesforce, 61 percent of customers would prefer to resolve their customer service problems without having to speak to a human agent, but many have been burned by shoddy ...