Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

“Einstein Service Agent is for our customers’ customers, so it’s for their self-service.” The basic idea of having a conversational AI bot of some sort to answer basic customer questions ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

As first noticed by AI influencer and engineer Tibor Blaho (of the third-party ChatGPT browser extension AIPRM), OpenAI’s new Customer Service Agent was published earlier today on the AI code ...