According to a report by Gartner, worldwide spending on conversational AI technology in customer service centers for 2023 is projected to increase by 16.2% from 2022, totaling $18.6 billion.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Oh, the lengths some people will go to get better customer service. Like recording phone calls with a customer service agent. Robert Grunfeld, who had a ticket on a United Airlines flight from ...

“Einstein Service Agent is for our customers’ customers, so it’s for their self-service.” The basic idea of having a conversational AI bot of some sort to answer basic customer questions ...

Frustrated by protracted waits to get a customer service agent on the phone? Help may be on the way in the form of conversational chatbots. These computer programs, powered by the technology ...

While there are many components and stakeholders involved in great CX, one player stands out: the customer experience agent. In-house agents interact with and support customers every day, making ...

I used to work as a customer service agent. My first experience with customer service was entering tax-free orders at an airline company. I remember answering the phone with “PremiairShop.” ...

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.