Xfinity Customer Service provides multiple ways to get assistance, whether you need help with billing, technical support, or ...

AI agents can be found in a variety of industries, including healthcare, finance, manufacturing, customer service, and ...

This article explains why integrating multiple AI models is crucial for businesses to remain competitive in the age of AI innovation.

A customer has to repeat their issue multiple times only to be transferred to a live agent—where they have to start over. • After failed self-service attempts, customers then face long wait ...

emphasized the difference between the typical chatbot delivering customer service at a website and an AI agent. “AI agents are significantly more sophisticated and have way more capabilities, plus ...

It’s long been known that excellent customer service is critical for companies’ bottom lines, and the numbers continue to support that. Research from The Harvard Business Review found that customers ...

ServiceNow, which provides businesses with outsourced IT and customer service support as well as other digital services, said ...

The 24/7 conversational, human-like service model uses artificial intelligence to address customer needs and resolve issues when live agents are off the clock Talkdesk®, Inc., a global provider ...

The Travelers Companies, Inc. (NYSE: TRV) today announced the 2025 Agent of the Year Award honorees, recognizing a select ...