Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

NiCE bolsters its AI platform with conversational and agentic capabilities via a Cognigy deal to take on more customer ...

What truly sets a company and individuals apart in the bustling landscape of Philippine business, where competition is fierce ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

Broadband ISP and mobile operator Virgin Media and O2 (VMO2) has this morning informed ISPreview that they've created and ...

Agentic AI changes this. It can watch for triggers – like fraud or service failures – and act before the customer even picks up the phone. Instead of dealing with a complaint, it reaches out, resolves ...

Freshworks quarterly results top estimates with double-digit growth in revenue and customer spending - SiliconANGLE ...

TCN, a global provider of cloud-based call centre solutions, today announced the significant advantages of its advanced chatbot tool. By offering ...

Ryanair has apologised to a widow after denying her a refund for two plane tickets her late husband bought last year. Yvonne Shields, 44, attempted to cancel Colin Shields’s flight from Edinburgh to ...

Using realistic testing environments enables organizations to build the confidence needed to deploy agents safely and ...

OPPO’s new launch is smart from the box to the support desk. SHENZHEN, CHINA - Media OutReach Newswire – 29 July 2025 - ...