Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat, allowing customers to interact with brands via their preferred channels PALO ALTO, Calif.

For more information on Hyperscale Data and its subsidiaries, Hyperscale Data recommends that stockholders, investors and any ...

Silverback Chatbot has officially expanded its product offering with the advanced development of its “AI Agent” feature, a ...

Prosystems.AI launched AI voice agents that manage calls with human-like fluency, cutting wait times by 40% and boosting first-call resolution by 30%.Auckland, New Zealand, June 06, 2025 (GLOBE ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

askROI has already instituted its AI Agent within its own customer service system as well as at Hyperscale Data and is rolling it out further to its family of companies. “Our mission at askROI ...

Forrester analyst Christina McAllister believes that Klarna underestimated the complexity of its customer service while ...

customer service agent by its subsidiary askROI, Inc. The AI agent, designed to enhance customer service operations, integrates natural language processing and machine learning to provide real ...

Done right, customer journey orchestration eliminates the “Dory effect.” It allows the kind of personalization that leads to ...

Despite years of investment in contact center platforms, chatbots and automation tools, many still struggle to deliver ...

Zendesk is applying a flexible outcome-based pricing model to customer services that is unique within the industry, says CEO ...