Generative AI is redefining what’s possible in customer service. Offering more than incremental improvements, it unlocks a ...

The million dollars didn’t materialize, but connections did. Needing work, he took a telemarketing job at a company called ...

Here are three critical capabilities that any AI customer service agent needs to start realizing their full potential.

Alex MacPherson, senior director, sales, solutions and account management at Manhattan Associates, discusses how AI will ...

The RBI has finalised due diligence guidelines for banks which acquire AePS Touchpoint Operators. These will come into effect ...

AI innovation in agentic AI, agents and new products in 2025 is led by AWS, Databricks, Dataiku, Google Cloud, GitHut, IBM, ...

SiteGround is often praised as one of the top WordPress hosting providers, but does it deserve the reputation? I spent a week ...

By deploying Agentforce at scale, PepsiCo became one of the first major food and beverage companies to utilise this ...

Help desk software uses multiple channels such as chat, email, calls, and online forms to register and solve customer issues.

We know that fast food is a huge part of American culture, so we weren’t surprised to find that 83 percent of people in the ...

The AI revolution has reached a critical turning point, with 78% of organizations now using AI in at least one business ...