We’ve seen AI agent launches from companies across all sizes and industries. In May, Google announced it would incorporate AI ...

Customer Service On The Automation Chopping Block Creating fully refined AI is more important than just implementing new AI as a shiny new tool, no matter where it’s applied.

Silverback AI Chatbot, a technology company specializing in AI-driven customer interaction tools, has launched its advanced ...

Under the hood, Cognigy uses LLMs from major AI providers such as OpenAI and Anthropic PBC. If the LLM that powers an agent ...

"Make every customer feel like they are our single customer, regardless of size. Via AI, automation and data, we can do that.

I used to work as a customer service agent. My first experience with customer service was entering tax-free orders at an airline company. I remember answering the phone with “PremiairShop.” ...

An airline gate agent was caught on camera online shopping while working behind the counter. The video left commenters ...

The median hourly pay of the nearly 3 million customer service representatives nationwide stood at $17.75 as of May 2021, according to the U.S. Bureau of Labor Statistics.

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

If you want better customer service, recording a call sometimes works, and sometimes it doesn't. But there's an even better way to solve this problem.

ILLINOIS (AP) - A former Southwest Airlines customer-service agent has been indicted and charged with fraud for allegedly making and selling travel vouchers worth nearly $1.9 million.