Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

Zendesk is applying a flexible outcome-based pricing model to customer services that is unique within the industry, says CEO ...

At the show, cloud contact center provider Talkdesk Inc., rolled out a new platform called Customer Experience Automation or ...

The upgraded Zoom Virtual Agent is built to meet the rising demand for fast, accurate, and seamless self-service across channels. In 2025, 85% of customer service leaders plan to explore or pilot ...

Freshworks has revealed Freddy AI Agent Studio and the next generation of its Freddy Agentic AI Platform, offerings expected to help businesses improve their customer service efforts with AI. The ...

Hyperscale Data, Inc. has announced the launch of its advanced AI Agent through its subsidiary askROI, which aims to revolutionize customer service across various industries. This AI-powered tool ...

For more information on Hyperscale Data and its subsidiaries, Hyperscale Data recommends that stockholders, investors and any ...

Done right, customer journey orchestration eliminates the “Dory effect.” It allows the kind of personalization that leads to ...

Citi's Services is enhancing client experience with its award-winning CitiService Agent Assist, a generative AI-powered ...