This brand saw the sharpest decline among all the fast-food chains featured in a recent customer satisfaction index.

UNDATED (WKRC) - McDonald's has placed last in the annual American Customer Satisfaction Index (ACSI) once again. The ASCI, which was established back in 1994, is an economic indicator that ...

KB Home was once again ranked #1 on TrustBuilder®, a leading third-party review site, and achieved historically high customer satisfaction scores on AvidCXTM, a trusted homebuyer survey platform ...

Americans have a lot of choices when they want to eat out, whether it be at a fast-food chain or a full-service restaurant, with customer satisfaction being a significant factor in where they go.

A new report from the American Customer Satisfaction Index offered some insight on how fast-food and full-service brands stacked up in terms of customer satisfaction.

5G Internet Is Beating Fiber in Customer Satisfaction: Here's Why 5G Might Be Here to Stay I've always been a little skeptical about 5G home internet. Here's why I feel differently now.

Charles Schwab Bank Ranks #1 in Customer Satisfaction Among Both Checking and Savings Providers in J.D. Power 2025 U.S. Direct Banking Satisfaction StudySM 2025 marks the seventh year in a row ...

The results of a 2025 study from J.D. Power shows that airlines are seeing an overall improvement in customer satisfaction — but some carriers fared better than others with passengers.

Although consumer confidence and passenger volume are down, overall passenger satisfaction is up thanks to gains in economy and basic economy class.

According to JD Power’s 2025 North American Airline Satisfaction Study, overall passenger satisfaction is up six points from 2024 — and three airlines reigned supreme.

On Wednesday, the consumer data and analytics gurus at J.D. Power released their annual Customer Satisfaction Survey of U.S. airlines. And the results were most definitely not all doom and gloom.

Significant gap between utilities: The gap in overall satisfaction scores between the top-performing utility in the study and the lowest-performing utility in the study is 212 points, highlighting how ...