In 2023, many executive teams focused on customer retention, and with that came a new focus on what metrics matter. Below are some key executive metrics for customer experience and why they are ...

Intapp's vertical SaaS focus delivers high retention, robust growth, and structural strengths. Read here to know why we ...

Purpose-driven companies attract loyal customers and committed teams, the founder and executive vice chairman of Info Edge, ...

Catharine Trebnick maintains Buy on Sprinklr with $12 price target. Company shows progress despite customer churn and ...

B2B companies that align their sales and marketing teams drive higher revenue growth, win rates, customer retention, and more. How aligned are your sales and marketing teams? Are they both focusing on ...

Asana's growth outlook remains uncertain despite AI traction and enterprise wins. Click here to learn why ASAN stock is a ...

Customer Support Software Market is Segmented by Type (Call Management, FS/D (Field Service and Dispatch), Contact Center), ...

The customer retention program had encountered significant challenges from the beginning, with previous attempts failing to ...

Customers want brands to demonstrate their loyalty to them. In other words, loyalty must be bidirectional, a two-way street ...

Disconnected metrics breed disconnected experiences. Marketing teams traditionally focus on lead volume and pipeline contribution, while customer success teams track retention rates and ...