Purpose-driven companies attract loyal customers and committed teams, the founder and executive vice chairman of Info Edge, ...

Customer Support Software Market is Segmented by Type (Call Management, FS/D (Field Service and Dispatch), Contact Center), by Application (Banking, Finance and Insurance (BFSI), IT and ...

B2B companies that align their sales and marketing teams drive higher revenue growth, win rates, customer retention, and more. How aligned are your sales and marketing teams? Are they both focusing on ...

PagerDuty faces near-term growth challenges despite strong profitability. Click here to see why PD stock is a Hold.

PagerDuty is making progress on its losses. It's on a path to GAAP profitability amid mixed customer metrics. Read here for ...

Let's face it: many B2B Customer Success initiatives are missing the mark. In an era dominated by subscription models and a ...

Customers want brands to demonstrate their loyalty to them. In other words, loyalty must be bidirectional, a two-way street ...

The customer retention program had encountered significant challenges from the beginning, with previous attempts failing to ...

By Victor AGBEVE In the financial sector of Accra, two banks have the same customers and are experiencing two distinct ...

Disconnected metrics breed disconnected experiences. Marketing teams traditionally focus on lead volume and pipeline contribution, while customer success teams track retention rates and ...