President Trump, speaking at the Army base at Fort Bragg, N.C., highlighted his decision to restore its name soon after ...

Nearly 16 million Americans have the most deadly type of liver disease - metabolic dysfunction-associated steatohepatitis ...

The reactionary blogger’s call for a monarch to rule the country once seemed like a joke. Now the right is ready to bend the ...

The head of Uber on autonomous cars, shared rides, and the future of mobility.

Recent advances in generative artificial intelligence (GenAI) technology offer an opportunity for firms to offer a better customer experience by applying AI to knowledge management (KM).

Exceptional knowledge management fuels ... For Optimizing Customer Experience through AI webinar. To view the full webinar, featuring more detailed explanations, demonstrations, a Q&A, and more, you ...

In January 2024, Vidović's team set about creating a customer relationship management system that could connect the dispersed datasets to help the agents give every customer what they needed.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents. The software maker ...

Customer Relationship Management (CRM) Software, Q1 2025 (1). Pega earned the highest possible scores in criteria such as AI (predictive, generative, agentic), vision, and roadmap. The report ...

According to Rachel Dorfman, being a member of Bounteous’ customer relationship management strategy team is like being on a team of rowers. “We will not get where we’re going unless we all pull ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation ...

Abstract: Customer Relationship Management (CRM) systems have come a long way in their evolutionary life cycle. From being used as a mere Rolodex of customer information, they have transformed ...