Later this year, the global climate conference COP30 will descend on Brazil, at the gateway to the Amazon rainforest. Local ...

Here are seven key digital marketing lessons for small businesses in Florida.

City Council is considering a proposal to hire a technology company to create a custom point-of-sale online system for Point Mallard Park. Stephanie McLain, Parks and Recreation operations manager, ...

Because millions of Americans log into their social media accounts daily — particularly younger generations like millenn ...

The head of Airbnb on his company’s new redesign and the quest to sell you much more than travel.

Have you ever wondered what the customer relationship management process is? Ever heard CRM and wondered what it meant? Well here we go through what CRM means and specifically the CRM process.

“Eng Bee Tin’s journey reflects the power of digital transformation in empowering SMEs to thrive in today’s fast-evolving landscape,” said Dennis Magbatoc, Customer Relationship Management Head – ...

Generative AI’s use for knowledge management is growing in customer experience programmes, suggesting a new vocation for KM. We find out how.

ServiceNow Inc. today introduced a new customer relationship management platform and two tools that will make it easier for customers to use artificial intelligence agents.The software maker detai ...

HM Revenue and Customs is planning to invest more than £1bn in a new customer relationship management software platform to form the “backbone” of its oversight of taxpayer interactions. ... attendees ...