In many situations, it's a human resources representative, public relations ... business's response to a customer compliment will follow the format of any standard business letter.

Valid or not, customer complaints can spread to others and undermine your business efforts in unforeseen ways. Writing a gracious letter is more than good public relations. It's good business that ...

It will also set up what it claims is an industry first “Independent Customer Council” involving business leaders, politicians, consumer groups and customers to advise on changes. In a letter to ...

For one-on-one communication, there are plenty of other tools that are more conducive to creating better customer relations. Take the time to examine some of the tools and methods described below ...