How to Write a Letter to an Unhappy Customer. Learning how to deal with unhappy customers and diffusing confrontational situations are among the most important skills a business owner can master.

When writing a reference letter, keep the details professional rather than getting too personal. Focusing on the candidate’s skills, accomplishments, and examples of good work reigns superior to ...

By ensuring reviews have a dedicated owner and ongoing strategy, they’ll help you acquire new customers and retain the ones you have by serving as the customer reference that works for you 24/7.

The Lego letter to Luka has made us want to share more examples of fantastic customer service with you: from Bodyform to Lowcostholidays. Click on the images to expand the letter.