Your business's final response to a customer's compliment may be a simple, paper-based thank-you letter. However, you may want to take other aspects of this customer interaction into consideration ...

A well-written reference letter should highlight the candidate’s qualifications, work ethic, and character in a way that sets ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. Gary Chervitz is a friend and faithful subscriber to The Shepard Letter, my weekly customer service newsletter. He shared an ...