How to Write a Letter to an Unhappy Customer. Learning how to deal with unhappy customers and diffusing confrontational situations are among the most important skills a business owner can master.

By ensuring reviews have a dedicated owner and ongoing strategy, they’ll help you acquire new customers and retain the ones you have by serving as the customer reference that works for you 24/7.

When writing a reference letter, keep the details professional rather than getting too personal. Focusing on the candidate’s skills, accomplishments, and examples of good work reigns superior to ...

The Lego letter to Luka has made us want to share more examples of fantastic customer service with you: from Bodyform to Lowcostholidays. Click on the images to expand the letter.