CX and business leaders see customer engagement as an area ripe for transformation. In fact, 82.7% of companies have completed, are engaged in, or are planning a CX transformation project for 2023 ...

For example, a report ... customer interactions. Amazon uses AI to recommend products and appropriate sizes to customers, while Netflix suggests shows and movies based on viewing history.

“As a company with a long history of innovation and ... on the backs of a smaller and smaller gas customer base, they worry. What’s next? The report offers a slew of policy recommendations.

DUBLIN--(BUSINESS WIRE)--The "Growth Opportunities in Global Customer Relationship Management, 2024" report has been added to ResearchAndMarkets.com's offering. To deliver excellent customer ...

has been recognized as a Leader in the SPARK Matrix™: Customer Communication Management (CCM), Q2, 2025 report by global advisory and consulting firm QKS Group. This marks the fifth consecutive ...