Amazon reported blockbuster results for its second quarter of 2025, fueled by its biggest Prime Day in company history, a wave of AI innovations and new moves in entertainment and sports streaming.

Microsoft Corp. issued a progress report on what it described as the largest cybersecurity engineering project in history.

The report then states, “Brands interested in managing their customer self-service as part of a broader approach to customer experience should give serious thought to Sprinklr.” ...

Customer service is evolving quickly thanks to the power of artificial intelligence. To me, AI is not just a trend; it's redefining how businesses connect with customers.

SoftBank is also nearing a $6.5 billion buyout of Oracle-backed chip designer Ampere, a deal considered essential to Arm's own chipmaking project, according to the report.

DUBLIN--(BUSINESS WIRE)--The "Growth Opportunities in Global Customer Relationship Management, 2024" report has been added to ResearchAndMarkets.com's offering. To deliver excellent customer ...

6 Vital Projects to Help Improve CXCustomer engagement is a top priority at businesses-and for good reason. Consumers say they will tolerate three bad experiences before leaving the company for good.

According to a Jan. 28 news release from the American Customer Satisfaction Index, Walmart-owned Sam’s Club dethroned Costco, its longtime contender, as the warehouse retailer with the highest ...

The report, which is slated to go live early this week on the recently launched New York Experience (NYX) website, aims to make the state’s progress transparent for the customers being served.