In a hyper-competitive job market, it's not enough for companies to offer competitive salaries and perks. To truly stand out ...

CreatorDB shares that building an effective influencer marketing strategy is no longer about one viral moment, it’s about long-term connection across the digital customer journey.

This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

From refreshing blog posts to breaking them out into videos or carousels, smart repurposing helps the best ideas work harder ...

The customer was unsure what to do in this terrifying situation. Getty Images A customer’s fast food dinner came with a terrifying one-word note — leaving them unsure on how to handle the ...

Coinbase said scammers bribed company insiders to steal sensitive data, and the hack could cost the cryptocurrency exchange as much as $400 million. The firm said it was recently infiltrated by ...

To see how a targeted customer experience can lead to brand loyalty, which can then lead to better returns, check out the infographic. Just tap or click to see a larger version.

Some 71% of respondents say they are likely to contact a company after a good customer service experience; 79% say they are likely reach out after a bad experience. Check out the infographic for more ...

Education giant Pearson suffered a cyberattack, allowing threat actors to steal corporate data and customer information, BleepingComputer has learned. Pearson is a UK-based education company and ...

Nova Scotia Power confirms it suffered a data breach after threat actors stole sensitive customer data in a cybersecurity incident discovered last month. Nova Scotia Power, a subsidiary of Emera ...

Walmart is preparing for sweeping changes in the way consumers shop, investigating how to make products appealing not just to human consumers, but also to the AI agents that will one day shop on ...