This year, JetBlue Airways overtook Delta Air Lines in the first/business class category, taking the top spot in customer satisfaction with a score of 738 out of a scale of 1,000 points.

Citigroup erroneously credited $81 trillion, instead of $280, to a customer’s account and took hours to reverse the transaction, a “near miss” that shows up the bank’s operational issues ...

The company’s goal is to create a unified, 360-degree customer profile that would allow them to connect with users at the right time across multiple channels. It noted that the integration of ...

This approach minimizes customer data duplication and customer profile discrepancies which are often caused by cross-platform inconsistencies, and fragmented data. CMDM is vital for an ...

A target market customer profile identifies the customer most likely to buy your product or service. While some companies create products around a customer profile, others identify the customer ...

A fundamental principle of running any business is to know your customer. Is the company selling fertilizers to farmers, clothing to teenage girls or vacations to older retired people? The ...

PricewaterhouseCoopers (PwC) reached a deal with OpenAI to become the artificial intelligence company’s largest customer. PwC announced the deal Wednesday in a blog post, explaining that the ...

Use this B2B customer profile template to craft your own, and consider adding information you gather below. Madison Corporation is a large technology and software company based in Madison ...

A little over half of US consumers shopped at Lowe's at least once last year. The store's typical customer is a more rural baby boomer who earns $60K a year and owns her home. Originally founded ...

Microsoft is now an Intel Foundry customer, with plans to use the Intel 18A process for a future chip. Intel's total deal value for the foundry business has how surpassed $15 billion. Intel is ...