If you’ve seen a dip in your financial service progress recently, it might be time to look closer at the customer feedback you’ve been receiving. Whether improving your financial service or ...

SBI has provided simplified scripts ... The bank has received very positive customer feedback, reflected in high customer satisfaction and call quality scores. In order to empower the maximum ...

To improve customer engagement and understand their issues, SBI is developing a centralised calling facility for the branch channel customers who are dissatisfied and have given lower feedback ...