For Rebekah Kondrat, retail is magic. “A great experience, like a physical retail environment, can change someone’s day,” she ...

Going live on social media and enhancing customer experience are two practical strategies that will not only increase revenue ...

A popular Korean chicken joint got social media users laughing for its witty response to a complaint from a customer. In a ...

Some customers at different Walmart locations across the U.S. have taken to social media to vent about issues with self-checkout lanes and cashiers.

CEOs extol the importance of being customer-focused and data-driven in their decision-making but too few make the time to ...

In today's competitive landscape, enhancing the customer experience is crucial for businesses aiming to differentiate ...